Support Dashboard Connectivity Issues

Incident Report for Sucuri, Inc

Resolved

This incident has been resolved.
Posted Nov 10, 2020 - 22:27 UTC

Identified

The issue has been identified, we are working quickly to implement a fix, and we will provide an update as soon as the solution is in place
Posted Nov 10, 2020 - 22:08 UTC

Update

We are continuing to investigate this issue.
Posted Nov 10, 2020 - 21:34 UTC

Investigating

We are aware of an issue that is affecting customers' ability to log in to their support dashboard. We are investigating this issue and will provide updates as more information becomes available.
Posted Nov 10, 2020 - 21:30 UTC
This incident affected: Sucuri Management Console (Login Dashboard, Support Dashboard, Website Firewall Dashboard, Monitoring Dashboard, Backups Dashboard).